← Executive · Practitioner
Lesson 2 of 412 min

People — hiring, training, retaining

Build the bench. Career ladders. Burnout prevention.

Small team collaborating in a bright office
Photo by fauxels on Pexels

Define a ladder (E→A in this product, equivalents in your org) and let people see the path.

Hire for trajectory and curiosity at junior levels; for judgment and ownership at senior levels.

On-call rotations, time-in-lieu, and protected learning time prevent the burnout that loses your best people.

Key takeaways

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