Phase 1 — IT fundamentals
End-user support
Windows, macOS, printers, peripherals, software installs.
What you will be able to do
- ▸Run a repeatable troubleshooting method instead of guessing
- ▸Fix the everyday hardware and peripheral failures of a small office
- ▸Install and remove software without breaking the machine or the licence
Lessons
A method you can defend
Small-business IT (Information Technology) rewards people who narrow a problem instead of trying things. Build a method you can explain to a non-technical owner.
Windows 11 and macOS: the daily toolkit
The handful of built-in tools that resolve most desktop tickets on both platforms.
Printers, scanners and the peripherals that hate you
Printing is the most-reported and least-respected category in small business IT. Learn the layers.
Area check
Pass at 70% to bank the area.
1. One user cannot print; everyone else on the same printer can. Where do you look first?
2. Why give a shared printer a DHCP (Dynamic Host Configuration Protocol) reservation?
3. Which sentence is a properly defined problem statement?
4. A problem affects every user on every machine in the office. Most likely layer?
5. What closes a ticket honestly?