Field Track · the practical bench

Run the technology of a real small business.

The rank ladder teaches you the career. The Field Track puts you in a virtual 5–50 person environment and asks you to administer, troubleshoot, secure, document and improve it — one ticket at a time.

9

Areas

0/25

Lessons

0/21

Tickets closed

Choose how you work

Switch any time — progress in both modes is kept.

Your company

Drew Fashion Studio

Apparel design & e-commerce · 12 staff

A 12-person design studio that sells online and at pop-up markets. Creative-heavy: mostly Macs, huge files, Adobe everywhere, and a Wi-Fi network that was set up by the landlord's electrician.

0/8 tickets closed

The nine areas

Each area is a skill a small business actually needs from you.

🖥️Phase 1 — IT fundamentals

End-user support

Windows, macOS, printers, peripherals, software installs.

0/3 lessons

☁️Phase 2 — Microsoft 365

Microsoft 365 administration

Admin Center, Exchange, SharePoint, OneDrive, Teams, Intune, Defender.

0/3 lessons

🪪Phase 2 — Microsoft 365

Identity & access

Entra ID, MFA, conditional access, SSO, joiners and leavers.

0/3 lessons

🌐Phase 3 — Networking

Networking & Wi-Fi

The chain from ISP to endpoint, and how to find the broken link.

0/3 lessons

🛡️Phase 5 — Cybersecurity

Security fundamentals

MFA, phishing, least privilege, endpoint protection, 3-2-1 backups.

0/3 lessons

💻Phase 4 — Endpoint management

Devices & endpoints

Enrolment, policy, deployment, encryption, remote support.

0/3 lessons

🧩Phase 6 — Small-business IT operations

SaaS administration

QuickBooks, CRM, EHR, booking, POS and the apps that run the business.

0/2 lessons

🗂️Phase 6 — Small-business IT operations

IT operations & documentation

Tickets, assets, SOPs, vendors, disaster recovery.

0/3 lessons

🎥Phase 6 — Small-business IT operations

Cameras & physical technology

IP cameras, NVR, access control, doorbells, alarm integration.

0/2 lessons