Phase 6 — Small-business IT operations
SaaS administration
QuickBooks, CRM, EHR, booking, POS and the apps that run the business.
What you will be able to do
- ▸Administer line-of-business applications you have never seen before
- ▸Own the account, licence and access lifecycle across many vendors
- ▸Support software without becoming the vendor's support desk
Lessons
Administering an application you have never seen
You will support an Electronic Health Record, an estimating package or a booking platform without training. There is a method.
Licences, spend and the SaaS lifecycle
Small businesses leak money and access through forgotten subscriptions. Owning the list is real value.
Area check
Pass at 70% to bank the area.
1. You inherit an unfamiliar practice-management system. What do you map first?
2. Why move a line-of-business app to SSO (Single Sign-On)?
3. What is the biggest offboarding gap in SaaS-heavy businesses?
4. A subscription is billed to a former employee's personal card. What does this indicate?