Drew Fashion Studio

Sarah cannot access Outlook

Sarah's Outlook shows 'Need Password' in the status bar and keeps prompting for credentials. Webmail in a browser works fine. Nobody else is affected.

New employee needs a laptop by Monday

A new e-commerce assistant starts Monday. Drew says 'just set her up like the others'. There is no standard build and no spare device documented.

Employee lost the phone with Microsoft Authenticator

Marco's phone was stolen at a market on Saturday. He cannot sign in anywhere on Monday morning and has a client deadline.

Wi-Fi works but SharePoint does not

Staff can browse the web and use Teams chat, but the SharePoint site and OneDrive sync fail on the studio Wi-Fi. On mobile data everything works.

Employee deleted a shared document

The autumn production schedule vanished from the shared library. Tomás thinks he deleted it while cleaning up folders; it was last edited two days ago.

Former employee still has access to company files

A designer who left three months ago appears in the activity log of the design library. Drew is alarmed and asks 'what else can they get to?'

Printer works for everyone except one employee

Erin's print jobs disappear. Everyone else prints to the same colour laser without issue. She recently returned from three weeks away.

User clicked a phishing link and entered credentials

Sarah entered her password on a page reached from a 'shared invoice' email. Twenty minutes later a supplier received an email from her mailbox with new bank details.