#002NormalDevices & endpointsDifficulty 2/3
New employee needs a laptop by Monday
Reported by Drew Okafor, Owner
Intake
A new e-commerce assistant starts Monday. Drew says 'just set her up like the others'. There is no standard build and no spare device documented.
Evidence gathered
- ▸Asset register does not exist
- ▸Two unused laptops found in a cupboard, unknown state, no encryption
- ▸Existing machines were each configured by hand over three years
- ▸No device management platform in place
Guided diagnosis
1. What is the first thing to establish before touching hardware?
2. The spare laptop's history is unknown. What do you do?
3. Which order gets her productive on day one with the least rework?
4. What should exist at the end of this ticket beyond a working laptop?