#007LowEnd-user supportDifficulty 1/3
Printer works for everyone except one employee
Reported by Erin Walsh, Bookkeeper
Intake
Erin's print jobs disappear. Everyone else prints to the same colour laser without issue. She recently returned from three weeks away.
Evidence gathered
- ▸Job leaves her queue with status 'Sent to printer' but nothing prints
- ▸Other users print successfully throughout the day
- ▸Her machine still holds a printer port pointing at 192.168.1.42
- ▸The printer now answers on 192.168.1.57
Guided diagnosis
1. One user affected, everyone else fine. Which layer?
2. Her port points at .42; the printer answers on .57. What happened?
3. What is the durable fix?