Phase 6 — Small-business IT operations
IT operations & documentation
Tickets, assets, SOPs, vendors, disaster recovery.
What you will be able to do
- ▸Run a ticket queue that a business can trust
- ▸Produce documentation someone else could work from
- ▸Coordinate vendors and plan for the bad day
Lessons
Documentation someone else could actually use
The single highest-leverage habit in small-business IT (Information Technology). Write for the person who arrives after you.
Tickets, assets and priority
Structure turns chaos into a service. Even a solo IT person needs a queue and a register.
Vendor coordination and the bad day
You will spend more time coordinating than configuring. And one day something will really break.
Area check
Pass at 70% to bank the area.
1. How is ticket priority best defined?
2. Where should credentials referenced by a procedure live?
3. What makes a written procedure verifiable by someone new?
4. Five printer tickets a month at one client indicates:
5. A clinic's disaster recovery plan must include: