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Rank challenge

Learner quiz

Rank E · Technician. 8 questions, pass at 70%.

  1. 1.What does SLA (Service Level Agreement) stand for in an MSP (Managed Service Provider) context?

  2. 2.A user's whole department can't access email. The ticket priority should be:

  3. 3.Which tool logs every Windows event at the moment of a crash?

  4. 4.What does PSA (Professional Services Automation) stand for?

  5. 5.ESD (Electrostatic Discharge) straps prevent damage to:

  6. 6.Random BSODs that change error codes most often point at:

  7. 7.An MSA is best described as:

  8. 8.If a print job is stuck and won't clear, the fastest fix is:

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