Sublevel · Learner
First day on the job — terminology, tickets, hardware.
0/4 lessons
Industry anchor
Why these? →CompTIA A+ (Core 1)
- ▸PC (Personal Computer) hardware: CPU (Central Processing Unit), RAM (Random Access Memory), storage, motherboard, PSU (Power Supply Unit)
- ▸Windows fundamentals & user profiles
- ▸Help-desk triage and ticketing (PSA (Professional Services Automation))
- ▸MSP (Managed Service Provider) terminology: MSA, SLA (Service Level Agreement), priorities
Lessons · click to open
Lesson 18 min
Open →What is Managed IT (Information Technology)?
An MSP runs other companies' IT for them. Understand the client, the tech stack, and the contract before you touch a keyboard.
Lesson 210 min
Open →Ticketing & triage
Every problem starts as a ticket. Learn to triage by impact × urgency, not by who shouts loudest.
Lesson 312 min
Open →PC hardware anatomy
CPU, RAM, storage, motherboard, PSU. Know the parts so you can swap, diagnose, and order.
Lesson 410 min
Open →Windows for end users
User profile vs system, Task Manager, Event Viewer, Services. The four panes that solve half of your tickets.
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