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Lesson 4 of 410 min

Windows for end users

User profile vs system, Task Manager, Event Viewer, Services. The four panes that solve half of your tickets.

Person triaging tickets on a laptop with sticky notes
Photo by Yan Krukau on Pexels

Task Manager (Ctrl+Shift+Esc): runaway processes, startup apps, performance baselines. Look here first when 'my computer is slow'.

Event Viewer: Windows logs everything. The Application and System logs around the time of the crash usually point at the cause.

Diagram · Windows — the four panes
.Ctrl+Shift+EscTask Managerrunaway processes, startup, perf.eventvwr.mscEvent ViewerApplication + System logs.services.mscServicesrestart Spooler, etc..C:\Users\<name>User Profilecorruption = weird loginsopen these four before touching anything else

Services (services.msc): toggle background processes. Spooler stuck? Restart the Print Spooler service.

User profile lives at C:\Users\<name>. Corruption there causes weird login/permission issues that look like network problems.

Key takeaways

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