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E

Technician

The new hire at the help desk

You answer tickets, fix what's in front of you, and learn what 'managed IT' actually means.

CompTIA A+Help desk basicsEnd-user support

E.L · Learner

First day on the job — terminology, tickets, hardware.

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4 lessons8 quiz questions

E.P · Practitioner

You can resolve most Tier 1 tickets without help.

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4 lessons8 quiz questions

E.M · Master

Senior Tier 1 — you train the new hires.

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4 lessons8 quiz questions