Sublevel · Master
Senior Tier 1 — you train the new hires.
0/4 lessons
Industry anchor
Why these? →CompTIA A+ (complete)
- ▸Operational procedures & documentation (IT (Information Technology) Glue / Hudu)
- ▸SOPs, runbooks, network diagrams
- ▸Ticket quality, time entries, billable hygiene
- ▸Client-facing communication
Lessons · click to open
Lesson 110 min
Open →Documentation as the deliverable
SOPs, runbooks, network diagrams, client docs. If it's not written down, the firm loses money.
Lesson 28 min
Open →What a great ticket looks like
Replication steps, evidence, resolution, time entries. Future you reads this ticket.
Lesson 312 min
Open →Just-enough PowerShell
Get-, Set-, New-, Remove- verbs. Pipe, filter, format. The four cmdlets that handle 80% of Tier-1 automation.
Lesson 48 min
Open →Talking to non-technical users
Translate the fix, manage expectations, never blame the user (out loud).
Rank challenge
Take the Master quiz
8 questions. Pass at 70% to unlock the next basecamp.