Sublevel · Practitioner
You can resolve most Tier 1 tickets without help.
0/4 lessons
Industry anchor
Why these? →CompTIA A+ (Core 2)ITIL 4 Foundation (intro)
- ▸Active Directory basics (ADUC (Active Directory Users and Computers), OUs, groups)
- ▸Microsoft 365 admin: passwords, MFA (Multi-Factor Authentication), licenses
- ▸RMM (Remote Monitoring and Management) agents and scoped scripting
- ▸CompTIA troubleshooting methodology
Lessons · click to open
Lesson 112 min
Open →Active Directory basics
Users, groups, OUs, and the difference between local and domain accounts.
Lesson 212 min
Open →Microsoft 365 from the help-desk seat
Outlook, OneDrive, Teams, SharePoint. License types, password resets, MFA recovery.
Lesson 310 min
Open →RMM tools — your remote arms
Remote Monitoring & Management agents (NinjaOne, Kaseya, Datto, ConnectWise) let you act on thousands of endpoints at once.
Lesson 410 min
Open →A repeatable troubleshooting method
Identify → Theory → Test → Plan → Implement → Verify → Document. The CompTIA model, but real.
Rank challenge
Take the Practitioner quiz
8 questions. Pass at 70% to unlock the next basecamp.